Return policy
Exchanges and returns
How can I return an item?
- Returning your order can be done within 14 days from the day the order is delivered, please check the frequently asked questions for terms and conditions.
- Always return the item(s) properly packaged (if reasonably possible in the original packaging)
- When returning the item(s), always complete and attach the return slip, which is included with your order as standard.
- If you no longer have the return slip, you can download and print it here: Return and exchange form Via2shop
- We cannot take back worn or damaged items. Price tags and item tags may not be removed from the item.
- Returns can be sent to the following address:
Via2Shop
Giessenborch 66
4132 HR Vianen
- Return shipping costs shall be borne by the customer.
- If you receive the wrong item or a package is damaged during shipping please contact us as soon as possible.
- We will refund the total amount to your account as soon as possible, but always within 14 days of the dissolution of the agreement. We aim to process your return within 3 working days of receipt. You will receive an e-mail confirmation when this is the case.