FAQ

When the order has been placed you will receive a confirmation of receipt with all details by e-mail. Once payment has been received by us and all products are in stock, we will proceed to dispatch. We strive to have all orders shipped within 1 or 2 business days. If an item is unexpectedly out of stock, or has a longer delivery time, we will inform you as soon as possible.

PostNL will arrange the shipment on our behalf. When no one is home at the moment, PostNL will offer it again the next day. If the package cannot be delivered for the second time, you will receive a notification from PostNL, stating where the package can be picked up, this is often the nearest post office. So you don't have to stay at home especially for the package.

For an E-Bike the shipping costs € 35, for the other products the shipping costs are free if the order amount exceeds € 50. If it is lower than € 50, we will charge € 5.95 for shipping costs
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Country and Shipping costs:
Aland € 31.00
Albania € 31.00
Andorra € 31.00
Australia € 29.30
Austria € 16.00
Belarus € 31.00
Belgium € 9.00
Bosnia and Herzegovina € 31.00
Bulgaria € 24.00
Canada € 29.30
China €29,30
Czech Republic € 22.00
Croatia € 35.00
Denmark € 16.00
Germany € 10.00
England € 13.00
Estonia € 25.00
Faroe Islands € 31.00
Finland € 21.00
France € 21.00
Gibraltar € 31.00
Greece € 28.00
Guernsey € 31.00
Hong Kong (Island) € 29.30
Hungary € 18.00
Ireland € 22.00
Iceland € 31.00
Italy € 18.00
Jersey € 31.00
Latvia € 25.00
Liechtenstein € 24.00
Lithuania € 24.00
Luxembourg € 12.00
Macedonia € 31.00
Malta € 31.00
Man € 31.00
Moldova € 31.00
Monaco € 25.00
Montenegro € 31.00
Norway € 47.00
Poland € 22.00
Portugal € 24.00
Romania € 24.00
Russia € 58.00
San Marino € 31.00
Serbia € 31.00
Slovenia € 19.00
Slovakia € 19.00
Spain € 20.00
Spitsbergen € 58.00
Sweden € 24.00
Switzerland € 33.00
The Netherlands € 5.95
Ukraine € 31.00
United States (US) € 29.30
Vatican City € 31.00

At Via2Shop you can pay via:

iDEAL internet banking
Visa (Credit card)
Mastercard (Credit card)
Maestro
Klarna (Afterpay)
Bancontact
iDEAL

With iDEAL you can pay your online purchases in a reliable, safe and easy way via internet banking. You do not have to register, download files or create an account to use iDEAL. If you use internet banking with ABN AMRO, ASN Bank, ING, Rabobank, Friesland Bank, Triodos Bank, Van Lanschot Bankers, Knab or SNS (Regio) Bank, you can pay with iDEAL. Payment is then quickly and easily possible in the trusted payment environment of your own bank.

Credit card: Visa and MasterCard

With Via2Shop it is also possible to pay via MasterCard or Visa Card.
These payments are made via a secure connection, which means that the data is protected against access from third parties.
No extra costs will be charged for paying by credit card.

Maestro

Maestro is a MasterCard Worldwide payment brand. MasterCard is a global payment and technology company. MasterCard manages the world's fastest payment processing network, connecting consumers, financial institutions, companies and governments worldwide.

All payments are made in collaboration with our payment provider Mollie ..

Klarna (Afterpay)

Klarna (AfterPay) carries out the full payment process for Via2Shop. This means that you will receive a digital invoice from AfterPay via e-mail to pay for the purchased product (s) within 14 days.

Bancontact

Bancontact is a bank payment method from and for Belgium, with which your customers pay through their own trusted banking environment. You can see Bancontact as the iDEAL of Belgium. It is a very popular payment method and therefore very suitable for every entrepreneur with customers in Belgium.

All our products come with a factory warranty. This means that a product that has been used in the correct way and a defect that is shown will be processed by us as a complaint. We will come back to you as soon as possible.

If you have any doubts about a complaint, you can always email or call us. We can often provide an answer to this.

Yes, it is possible to view or fit a product. We only do this by appointment.

Contact us to make an appointment.

Yes you can, we have a number of E-bikes in Vianen and Budel where you can take a test drive.
You must first make an appointment with us for this.

2042/5000
You can return your order within 14 days from the day the order was delivered.
Please note, you are only liable for the depreciation of the products that results from the use of the products, if you have used the product more (intensively) than is necessary to test it properly. We understand that you first want to take a good look at the purchase and also want to test it briefly. It is important to know what we mean by short testing to prevent misunderstandings. To assess an E-Bike, it is not necessary to cycle more than 3 kilometers. If you do this, we can charge you for any depreciation. Even if you return the product incomplete, damaged and not clean, a debit can be charged. By complete we mean including all parts that belong to the bicycle, such as the battery charger and the second bicycle key.

Always return the item or items properly packaged (if reasonably possible in the original package)
When returning the item (s), always complete and add the enclosed return slip.
Return shipments can be sent to the following address:

Via2Shop
Giessenborch 66
4132 HR Vianen

The costs of return shipment are for the account of the consumer and you must arrange this yourself. We would like to receive the Track and Trace number from you so that we can take care of it.
If you have received the wrong item or if a package was damaged during shipment, please contact us as soon as possible.
We will refund the total amount to your account as quickly as possible, but always within 14 days after the termination of the agreement. We strive to process your return within 3 business days of receipt. You will receive a confirmation by e-mail when this is the case.

If you unfortunately do not have the return document, you can find it on the "Return Policy" page and print it out.

Did you ride the bike or was it accidentally damaged while you had it at home? Then we can no longer sell it for the new price if you send it back to us.

Did you ride the bike for more than 3 kilometers? Then we use a depreciation guideline which starts at 25%. This is the depreciation of the bicycle because you have used it and / or the damage it has. Based on the amount of damage, we determine whether an additional depreciation is charged.

The amount of this depreciation is determined by an expert technician. The height depends on the number of kilometers that the bicycle has been driven and / or the amount of damage. When the bike is back in our warehouse, the relevant expert looks at the bike from head to toe to be able to make a good estimate of the depreciation. If parts are missing, for example keys, this is included in the depreciation.

You can return your order within 14 days from the day the order was delivered.
Always return the item or items properly packaged (if reasonably possible in the original package)
When returning the item (s), always complete and add the enclosed return slip.
We cannot take back worn or damaged items. Price tags and item tags may not be removed from the item.
Return shipments can be sent to the following address:

Via2Shop
Giessenborch 66
4132 HR Vianen

The costs of return shipment are for the account of the consumer and you must arrange this yourself. We would like to receive the Track and Trace number from you so that we can take care of it.
If you receive the wrong item or if a package was damaged during shipping, please contact us as soon as possible.
We will refund the total amount to your account as quickly as possible, but always within 14 days after the termination of the agreement. We strive to process your return within 3 business days of receipt. You will receive a confirmation by e-mail when this is the case.

If you unfortunately do not have the return document, you can find it on the "Return Policy" page and print it out.

We use a secure connection when you go to our Pay system. At the lock in the screen of the browser you can see that all data is sent encrypted via a secure connection.
This way your data will always be protected.

It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. You can mail to:

info@via2shop.nl

Our employees in the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you of this.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at (http://ec.europa.eu/odr.) If the complaint is not yet being processed elsewhere, you are free to file the complaint via the platform of the European Union.