Returns

Exchange and return

How can I return an item?

You can return your order within 14 days from the day the order was delivered, see the FAQ for the conditions.
Always return the item or items properly packaged (if reasonably possible in the original package)
When returning the item (s) always fill in and add the return slip, this is standard with your order.
If you no longer have the return voucher, you can download it here and print it out: Return and Exchange Form Via2shop

We cannot take back worn or damaged items. Price tags and item tags may not be removed from the item.
Return shipments can be sent to the following address:

Via2Shop

Giessenborch 66

4132 HR Vianen

The Netherlands

Costs for return shipment are borne by the customer.
If you receive the wrong item or if a package was damaged during shipping, please contact us as soon as possible.
We will refund the total amount to your account as quickly as possible, but always within 14 days after the termination of the agreement. We strive to process your return within 3 working days of receipt. You will receive a confirmation by e-mail when this is the case.